Returns Policy

Change of mind

We are not required to provide a refund or replacement.

The item has a fault

If the item has a fault, please contact us. We will request evidence of the fault and upon receipt of that, we will offer you a partial refund without the need to return the item.

If the item has a major fault in accordance with the Australian Consumer Law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage.

Please contact us to arrange a repair, replacement or refund including the cost of postage for returning the item.

The item doesn’t match the description

We work hard to present the products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain some inaccuracies. If the item does not match the description to your standard and you wouldn't  have made the purchase, you are entitled to a refund within reason.

Lash Trays:

Please review and ensure you have selected the correct lash products (curl, diameter, length etc..) when finalising your purchase as we cannot accept any returns on any of our lash trays/boxes for safety and hygiene reasons.
Returns will only be accepted when there is a fault with the product.
Under no circumstances do we accept change of mind returns for lash trays.

Tweezer Refunds:

Our tweezers are hand-tested before they are sent out.

If you are not satisfied with your tweezers it is most likely not the tweezer.
We do not accept returns for a change of mind.

Each different style of tweezer has a "sweet spot" & will vary between each tweezer even of the same style. We do not take responsibility if you do not like where the "sweet spot" is. 

Lash Adhesives, Primers, & Cream Removers:

We are not responsible for glues going off due to hot weather. 
We are not responsible for "bad retention" with adhesives. 

All adhesives, primers & cream removers are stored according to manufacturer's instructions and are kept fresh. It is your responsibility to ensure that they are disposed of 6 months after opening.